MGN Care delivers on-site service
and support for small businesses on a regular basis.
Plans include support for most Mac operating system,
Apple applications, network configuration and
administration.
Let MacGuy Networks design a plan to fit your
requirements.
Select
MGN Care Select, provides 2 hours of
on-site maintenance every other week for Mac OS X Server
and other Mac OS X based client-server technologies.
Select plan also includes support for Windows based PCs.
This plan provides support during normal business hours
and a 24 hours response time for priority 1 (server down)
issues.
This plan also includes the following:
• Daily verification of backups*
• Rotation of backup tapes or drives
• Check log files
• Update operating systems and applications
• Address low-priority trouble tickets
Select Service Level Agreement (SLA)
| Two 2 hour visits a month. | $499.00 per month** |
| On-Site discount rate for subscribers. | $75.00 per hour |
Preferred
MGN Care Preferred, provides 2 hours of
on-site maintenance every week for Mac OS X Server and
other Mac OS X based client-server technologies.
Preferred plan also includes support for Active Directory
integration, and Windows based PCs. This plan provides
support during normal business hours and same day
response time for priority 1 (server down)
issues.
This plan also includes the following:
• Daily verification of backups*
• Rotation of backup tapes or drives
• Check log files
• Update operating systems and applications
• Address low-priority trouble tickets
| Preferred Service Level Agreement (SLA) | |
| Four 2 hour visits a month. | $849.00 per month*** |
| On-Site discount rate for subscribers. | $65.00 per hour |
Alliance
MGN Care Alliance, provides unlimited
number of enterprise-level support incidents and 2 hours
of on-site maintenance every week for Mac OS X Server and
other Mac OS X based client-server technologies. Alliance
plan also includes support for Active Directory
integration, and Windows based PCs. This plan provides
support 12 hours a day, 5 days a week, and same day
response time for priority 1 (server down)
issues.
This plan also includes the following:
• Daily verification of backups*
• Rotation of backup tapes or drives
• Check log files
• Update operating systems and applications
• Address low-priority trouble tickets
| Alliance Service Level Agreement (SLA) | |
| unlimited enterprise-level support incidents | |
| Four 3 hour visits a month. | $1,999.00 per month*** |
*daily verification of backups requires BRU Server or BRU LE for Mac OS X and remote access to backup server.
**6 month contract is required. Term and Conditions Apply.
**One year contract is required. Term and Conditions Apply.